Terms & Conditions 

Cancellations, exchanges & Refunds

Thank you for choosing to shop with Lifestyle Imports. It is important to us that you are completely satisfied with your purchase, if you are not 100% satisfied with your purchase or the item you have purchased does not fit, you can return it within 14 days of receipt. If you need to cancel your order please contact us immediately on (09) 957 1038. If your order has not been dispatched we will cancel this and organise a refund or exchange. However if your order has been dispatched you will need to follow the returns procedure. A return can either be an exchange or full refund of the price paid less any shipping costs, provided your return adheres to the following conditions:

  • Items must be in new and saleable condition, and all accessories intact

  • Product packaging must be wrapped/protected before shipping to avoid damage.

  • Items have not been worn (i.e. "taken for a ride”) or fitted to a motorcycle

  • Items are returned freight paid

  • Name, contact details and reason for return are included in the parcel

  • If your original order qualified for freight-free delivery, any additional exchanges on the same order will incur a freight charge

If you have any concerns about your return meeting these conditions, please contact us before sending, thereby avoiding unnecessary courier costs. Refunds will be processed within 3 days of receipt of the returned item. Due to security measures, refunds will be processed back to the buyer’s bank account used for the original payment. Please send your completed form and item/s to:

Lifestyle Imports Ltd
2570 River Road
Tuakau 2121

(09) 957 1038

Courier / Freight

Our online shopping option is only for nationwide deliveries within New Zealand, any international orders must be requested via email to support@lifestyle-imports.co.nz.

Our supplier used for courier of our items is New Zealand Post. Once an order has been dispatched, an email confirmation will be sent to you which includes a unique number that allows you to track your purchase through the New Zealand Post website https://www.nzpost.co.nz/tools/tracking. Standard delivery times are 1-2 business days for North Island deliveries or 2-4 business days for South Island / Great Barrier Island deliveries. Rural area’s may be an additional 1 – 2 business days.

What happens with Non-Delivery or Lost Parcels? By accepting our terms you agree to appoint the courier or postal service to be your agent for taking delivery of the products on your behalf. Delivery to the courier service shall be deemed delivery to you, however if you require our assistance then please contact us and we may be able to advise you further or initiate an investigation with the courier on your behalf. If an item arrives to you damaged, please call us on (09) 957 1038.

 

Privacy policy

We may collect the following information:

  • Name

  • Contact information including email address and phone number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We require this information to better understand your needs and provide you with optimal service, and in particular for the following reasons:

  • Internal record keeping

  • Product & service improvements

  • Keep you up to date on new products & technology, special offers, or other information which we think you may find interesting using the email address which you have provided.

  • Occasionally we may contact you via email for market research purposes

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Responsibility

Any form of motorcycle riding is dangerous and Lifestyle Imports Ltd take no responsibility for any injuries incurred while our customers are riding their motorcycles. The customer takes full responsibility for carrying out their own research and making their own decisions on their riding apparel and motorcycle parts.